Process your claims as fast as possible

At Chubb Travel Protection our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled properly and efficiently, please take note of the details outlined for how to make a claim. For further questions on your Claims, please contact Chubb Claims at 800.579.9504 or chubbtravel@acitpa.com

What to do when faced with an event that is insured under our policy

  • In respect of medical claims (including trip cancellation) you should submit claims to your private health provider prior to lodgment with Chubb Travel Protection.
  • For Travel or Baggage delays, a document must be obtained from the airline or carrier's representative involved confirming the flight number, delay period and the reason for the delay.
  • For checked-in baggage loss, damage or theft immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the airline or carriers representative.
  • Report any other baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.
  • All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.
  • For liability claims do not make any admission or offer. Request the claim against you be put in writing.

How to submit your claim

  1. You need to submit your claim within 90 days of the event giving rise to your claim.
  2. Click here to download the claim form.
  3. Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  4. Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  5. For prompt assessment of your claim submit your claim form and supporting documentation to chubbtravel@acitpa.com or by mail to:

    Administrative Concepts, Inc.
    994 Old Eagle Road Suite 1005
    Wayne, PA 19087-1802

  6. Once submitted you should expect to receive confirmation of your claim number within 3 days for emailed claims and within 5 days for posted claims.
  7. Should you have any query in relation to your claim including a status update please contact our Claims at 800.579.9504 or chubbtravel@acitpa.com

Required documents to submit in support of your claim

  • Completed Claim Form
  • Travel booking confirmation and itinerary

In addition to these the following supporting documents are also required based on the type of claim you are submitting:

Benefit Being Claims ForAdditional Documents Needed
Medical Expense
  • An itemized bill for the treating physician
  • Prescription – receipt showing claimant’s name and the cost of the medication
Repatriation of Remains
  • Expense for embalming or cremation
  • The least costly coffin or receptacle adequate for transporting the remains
  • Cost to transport the body from place of loss to his/her home country
  • Escort Services: expense for one (1) family member or companion who is traveling with the covered person to join the covered person’s body during the repatriation to the covered person’s place of residence
Accidental Death
  • Certified copy of the final death certificate
  • Police report, any autopsy report, any medical records or reports, and any newspaper clippings
Accidental Dismemberment
  • Police report, all medical records, any eyewitness statements and complete accident details
Car Rental Collision Damage
  • Rental Agreement
  • Police report/accident report
  • Estimate of damages
Trip Cancellation /
Interruption /
Delay
  • Proof of covered reason for claim unless Cancel For Any Reason coverage was purchased and applies
  • Attending Physician Statement for the individual with medical condition, if applicable
  • Paid receipts for all of the following items:
    • The amount of the non-refundable amounts paid for the trip
    • Any cancellation charges
    • Any prepaid, unused, non-refundable airfare and sea or land accommodations
    • Any other reasonable additional trip expenses for travel, lodging, or scheduled events that are prepaid, unused, and non-refundable
    • The cost of a one-way economy air and/or ground transportation ticket
Baggage & Personal Effects
  • Proof of purchase (receipts, credit card statements, etc.)
  • Police report/incident report
  • Lost luggage – must file a formal claim with the transportation provider and provide us with copies of all claim forms and proof that the transportation provider has paid its normal reimbursement for lost, stolen, or damaged luggage
Baggage Delay
  • Documentation of delay or misdirection of baggage by common carrier
  • Proof of purchase (receipts, credit card statements, etc.)

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.