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Process your claims as fast as possible


At Chubb Travel Protection our aim is to process your claim as quickly as possible.


On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim, and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to file a claim. For further questions on your Claims, please contact the Chubb Claims Team:
 +1 844-825-2264, Option 2 (Inside the U.S.)
+1 585-939-7468, Option 2 (Outside the U.S.)
Email:CTPclaims@esis.com

To obtain a copy of a claims form, click on one of the boxes below.

Travel Claims

Use this form if you have claims for Trip Cancellation, Trip Interruption, Trip Delay, Missed Connection, Baggage & Personal Effects, Baggage Delay, Accident & Sickness Medical Expense, Emergency Evacuation & Repatriation of Remains. Any claims referencing a medical condition will need an Attending Physician Statement submitted with the claim.

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Accidental Death & Dismemberment

Use this form for loss of life, limb or eyesight due to an accident occurring during your trip.

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Attending Physician's Statement

Use this form whenever you are filing medical related claims.

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Car Rental Collision Damage

Use this form when your rental vehicle is damaged during your trip.

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Required documents to submit in support of your claim

 

  • Completed Claim Form
  • Travel booking confirmation and itinerary

 

In addition to these the following supporting documents are also required based on the type of claim you are submitting:

 

Benefit Additional Documents Needed
Trip Cancellation /
Interruption /
Delay
  • Proof of covered reason for claim.
  • Attending Physician Statement for the individual with medical condition, if applicable
  • Invoice/receipts for all of the following items:
    • The amount of the non-refundable amounts paid for the trip
    • Any cancellation charges, refunds or credits issued
    • Any other reasonable additional trip expenses for travel, lodging, or scheduled events that are prepaid, unused, and non-refundable
    • The cost of a one-way economy air and/or ground transportation ticket
Baggage & Personal Effects
  • Proof of purchase (receipts, credit card statements, etc.)
  • Police report/incident report
  • Lost luggage – must file a formal claim with the transportation provider and provide us with copies of all claim forms and proof that the transportation provider has paid its normal reimbursement for lost, stolen, or damaged luggage
Baggage Delay
  • Documentation of delay or misdirection of baggage by common carrier
  • Proof of purchase (receipts, credit card statements, etc.)
Medical Expense
  • An itemized bill for the treating physician
  • Prescription – receipt showing claimant’s name and the cost of the medication
Accidental Death
  • Certified copy of the final death certificate
  • Police report, any autopsy report, any medical records or reports, and any newspaper clippings
Car Rental Collision Damage
  • Rental Agreement
  • Police report/accident report
  • Estimate of damages

How to submit your claim

 

  1. Click here to file a new claim.
  2. Complete ALL relevant sections & questions that relate to your claim in full.
  3. Ensure that you attach ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us contacting you for clarification and delay the assessment of your claim.
  4. You will receive immediate acknowledgement of receipt of claim.
  5. You can also download and complete a claim form and submit your claim form and supporting documentation to CTPclaims@esis.com or by mail to:
    ESIS A&H Claims
    P.O. Box 6802
    Scranton, PA 18505
  6. Once submitted, you should expect to receive confirmation of your claim number within 3 days for emailed claims and within 5 days for posted claims.
  7. Should you have any questions in relation to your claim, including a status update, please contact our Claims Team:
    +1 844-825-2264, Option 2 (Inside the U.S.)
    +1 585-939-7468, Option 2 (Outside the U.S.)
    Email: CTPclaims@esis.com

 

Want to learn more? Contact your travel advisor or insurance broker for more information.

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For general coverage questions or changes to an existing policy, contact our Chubb Travel Protection Customer Service Center:

844.825.2264(Inside the US) 585-939-7468(Outside the US)
Option 3 directs to our Customer Service Center Team
Hours of operations: 8AM – 8PM EST, Monday - Friday

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For medical emergencies or during trip assistance, contact our Chubb Travel Protection Assistance Center:

844.825.2264(Inside the US) 585-939-7468(Outside the US)
Option 1 directs you to our Chubb Travel Protection Assistance Team
Available 24 hours a day, 7 days a week, 365 days a year

Chubb. Insured.™

This information is a brief description of the features of the travel insurance plan. Coverage & pricing may vary by state. The provision of this webpage is for informational purposes only and is not an insurance contract. The Policy or Certificate of Insurance along with the travel insurance policy claim process is available at https://ssp.chubbtravelinsurance.com/ctius

Coverage is being marketed by Chubb Insurance Solutions Agency, Inc. located at 202 Halls Mill Road, Whitehouse Station, New Jersey 08889. View terms and conditions at Disclosure. Insurance benefits are underwritten by ACE Property & Casualty Insurance Company or ACE American Insurance Company, located at 436 Walnut Street, Philadelphia, Pennsylvania 19106. Chubb NA is the U.S.-based operating division of the Chubb Group of Companies headed by Chubb Ltd. (NYSE:CB). Insurance products and services are provided by a licensed producer, and not by the parent company itself.