Chubb Assistance

The services under Medical Assistance are provided upon the specified terms and conditions of the policy and are available only during a covered Trip.

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24 Hour Emergency Hotline

844.825.2264(Inside the US) | 585.939.7468(Outside the US)

Concierge Services

  • Restaurant and hotel referrals
  • Transportation referrals
  • Entertainment information, opera, ballet, theater, concerts, sporting events and museums
  • Golf course information and referrals
  • Locating available business services, express/overnight delivery services, printing/copy services
  • City and cultural information (city events and attractions)

Personal & Travel Assistance

  • Travel Advisories for travel destinations
  • Cultural information
  • Visa, passport and inoculation requirements
  • Embassy and consular referrals
  • Foreign exchange rates
  • Temperature and weather conditions
  • Emergency message relay to relatives, friends and business associates
  • Emergency cash
  • Location of lost or stolen documents and articles
  • Emergency travel arrangements
  • Legal assistance / bail
  • Assistance with foreign language and interpretation problems

Medical Assistance

  • Medical Monitoring
  • Doctor, hospital, dentists and clinic referrals
  • Replacement of eyeglasses or medication
  • Emergency medical transportation, medical evacuation or repatriation
  • Return of your dependent child
  • Dispatch of doctor or specialist, when needed
  • Assistance for traveling companion while you are hospitalized
  • Escort transportation
  • Repatriation of remains

Security Assistance

  • On the ground security assistance in the event of a potentially life-threatening military or political event situation while traveling or studying abroad
  • Crisis hotline and security assistance center to discuss any safety concerns about travel locations or to secure immediate assistance while traveling

Want to learn more? Contact your travel advisor or insurance broker for more information.

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For general coverage questions or changes to an existing policy, contact our Chubb Travel Protection Customer Service Center:

844.825.2264(Inside the US) 585-939-7468(Outside the US)
Option 3 directs to our Customer Service Center Team
Hours of operations: 8AM – 8PM EST, Monday - Friday

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For medical emergencies or during trip assistance, contact our Chubb Travel Protection Assistance Center:

844.825.2264(Inside the US) 585-939-7468(Outside the US)
Option 1 directs you to our Chubb Travel Protection Assistance Team
Available 24 hours a day, 7 days a week, 365 days a year