Chubb Assistance

The services under Medical Emergencies are provided upon the specified terms and conditions of the policy and are available only when the insured Persons are on a covered Trip.

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24 Hour Emergency Hotline

877.319.4397(Inside the US) | 240.330.1537(Outside the US)

Concierge Services

  • Personalized retail shopping assistance
  • Procurement of hard to find items
  • Epicurean needs
  • Meet and greet services
  • Event ticketing, floral services, tee time reservations, restaurant reservations, rental car or airline reservations, and hotel accommodations

Personal & Travel Assistance

  • Travel Advisories for travel destinations
  • Cultural information
  • Visa, passport and inoculation requirements
  • Embassy and consular referrals
  • Foreign exchange rates
  • Temperature and weather conditions
  • Emergency message relay to relatives, friends and business associates
  • Emergency cash
  • Location of lost or stolen documents and articles
  • Emergency travel arrangements
  • Legal assistance / bail
  • Assistance with foreign language and interpretation problems

Medical & Security Assistance

  • Medical Monitoring
  • Doctor, hospital, dentists and clinic referrals
  • Replacement of eyeglasses or medication
  • Emergency medical transportation, medical evacuation or repatriation
  • Return of your dependent child
  • Dispatch of doctor or specialist, when needed
  • Assistance for traveling companion while you are hospitalized
  • Escort transportation
  • Repatriation of remains

Security Assistance

  • On the ground security assistance in the event of a potentially life-threatening military or political event situation while traveling or studying abroad
  • Crisis hotline and security assistance center to discuss any safety concerns about travel locations or to secure immediate assistance while traveling

Want to learn more?

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For questions regarding an existing policy, contact our Chubb Travel Protection Call Center:

(Hours of operation: 8AM – 8PM EST)

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Contact our Emergency Response Center for medical emergencies or travel assistance

877.319.4397 (Inside the US)
240.330.1537 (Outside the US)